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"أثر تكنولوجيا المعلومات وإدارة الجودة على الأداء"

التفاصيل

أثر تكنولوجيا المعلومات وإدارة الجودة على الأداء

أثر تكنولوجيا المعلومات وإدارة الجودة على الأداء

اضف إلى سلة النتائج المختارة إطلب هذا المرجع بالإيميل
  • القسم:
    بحث منشور في مجلة علمية محكمة
  • نوع المحتوى:
    مراجع أجنبيــة
  • حالة النص:
    كامــــل
  • عدد الصفحات:
    20
  • سنة النشر:
    2011
  • تحميل:
    ملخـــص

"أثر تكنولوجيا المعلومات وإدارة الجودة على الأداء"

تناقش الورقة العلاقة التكاملية بين تكنولوجيا المعلومات وإدارة الجودة في تحقيق الأداء العالي. ويؤكد أن التكنولوجيا وحدها لا يمكن أن تضمن الأداء العالي، ولكن دمج الأفراد والشركات وموارد التكنولوجيا مع إدارة الجودة يمكن أن ينتج ميزة مميزة.

تمت دراسة تأثير تكنولوجيا المعلومات (IT) وإدارة الجودة (QM) على الأداء التنظيمي في العديد من الأوراق. أظهرت الأبحاث أن تكنولوجيا المعلومات لها تأثير إيجابي ومهم على الأداء التنظيمي [1]. وبالمثل، وجد أيضًا أن إدارة الجودة لها تأثير إيجابي ومهم على الأداء التنظيمي [2]. وجد أن استخدام موارد تكنولوجيا المعلومات مثل تبادل البيانات الإلكتروني (EDI) والتصميم والتصنيع بمساعدة الكمبيوتر (CAD/CAM) وأنظمة تخطيط موارد المؤسسات (ERP) يؤثر بشكل مباشر على قدرات إدارة الجودة ويؤثر لاحقًا على أداء الجودة [3]. بالإضافة إلى ذلك، يساهم تنفيذ برامج إدارة الجودة واستخدام تكنولوجيا المعلومات في عوامل مثل رضا العملاء والأداء العام وإنتاجية الموظفين [4]. لقد وجد أن التأثير المشترك لإدارة الجودة وتطبيق تكنولوجيا المعلومات أمر بالغ الأهمية لتحسين الأداء التنظيمي [5].

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